Pan Pacific Melbourne
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 11:00 |
Animali | Animali domestici non ammessi |
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Wi-Fi
Parcheggio
Aria condizionata
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Centro fitness
Reception 24h
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Pan Pacific Melbourne
Il Pan Pacific Melbourne offre sistemazioni lussuose e raffinate con vista panoramica sulla città, sulla baia di Port Phillip o sul fiume Yarra.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 19 giu 2026
Periodo del soggiorno: giu 2026
Where Stunning Design Meets Exceptional Service - Pan Pacific Melbourne
From the moment you arrive at Pan Pacific Melbourne, the experience feels exceptional. The entrance is truly spectacular — a grand, modern lobby with warm wooden textures, elegant lighting, and beautifully arranged seating areas that immediately create a sense of luxury and calm. The stone‑accented reception wall adds a dramatic touch, while the spacious layout and stylish décor make the whole arrival experience feel special and welcoming.
Outstanding Front Desk Team: A special mention goes to the incredible front desk staff who made the stay memorable from the very first interaction: Stephani, Camille, and Kristofer — warm, professional, and genuinely attentive. Their hospitality sets the tone for the entire hotel.
Exceptional Service Throughout the Hotel: The service across the property is consistently excellent, thanks to a dedicated team each of them contributed to a smooth, friendly, and welcoming stay. Their attention to detail and kindness truly stand out.
Breakfast at Pan Pacific Melbourne is a delight: Wei, Avishka, May, Binuri, Edi they are very professional. Mukesh prepare a perfectly fluffy omelette that quickly becomes a favourite. A special mention goes to Alice, who was exceptionally polite and attentive and show us what we need in order to have a delicious breakfast. Jennifer serves tea with such care and precision that it elevates the whole breakfast experience.
Dock 37 Bar & Kitchen — Excellent Dining at Dock 37 The team — Melissa every time a warm welcome and profesional services, Vivien, Silvye, and Toni — deliver warm, polished service that makes every meal enjoyable.
Dinner is a standout experience: The oyster starter is fresh and beautifully presented. The fish dishes are cooked with finesse. The pasta is an exquisite choice — rich, flavourful, and perfectly balanced.
Room & View: Our room offers a beautiful view of the city, especially at night when Melbourne lights up. It’s comfortable, clean, and designed for a relaxing stay.
Pan Pacific Melbourne delivers a consistently high level of service, comfort, and dining quality. The spectacular entrance, the exceptional staff, and the excellent meals at Dock 37 make it a hotel you look forward returning to. A truly memorable stay.
Outstanding Front Desk Team: A special mention goes to the incredible front desk staff who made the stay memorable from the very first interaction: Stephani, Camille, and Kristofer — warm, professional, and genuinely attentive. Their hospitality sets the tone for the entire hotel.
Exceptional Service Throughout the Hotel: The service across the property is consistently excellent, thanks to a dedicated team each of them contributed to a smooth, friendly, and welcoming stay. Their attention to detail and kindness truly stand out.
Breakfast at Pan Pacific Melbourne is a delight: Wei, Avishka, May, Binuri, Edi they are very professional. Mukesh prepare a perfectly fluffy omelette that quickly becomes a favourite. A special mention goes to Alice, who was exceptionally polite and attentive and show us what we need in order to have a delicious breakfast. Jennifer serves tea with such care and precision that it elevates the whole breakfast experience.
Dock 37 Bar & Kitchen — Excellent Dining at Dock 37 The team — Melissa every time a warm welcome and profesional services, Vivien, Silvye, and Toni — deliver warm, polished service that makes every meal enjoyable.
Dinner is a standout experience: The oyster starter is fresh and beautifully presented. The fish dishes are cooked with finesse. The pasta is an exquisite choice — rich, flavourful, and perfectly balanced.
Room & View: Our room offers a beautiful view of the city, especially at night when Melbourne lights up. It’s comfortable, clean, and designed for a relaxing stay.
Pan Pacific Melbourne delivers a consistently high level of service, comfort, and dining quality. The spectacular entrance, the exceptional staff, and the excellent meals at Dock 37 make it a hotel you look forward returning to. A truly memorable stay.
Risposta dell'hotel
Data del commento: 22 giu 2026
Dear Valued Guest,
Thank you very much for taking the time to share your wonderful experience at Pan Pacific Melbourne. We are delighted to hear that you found our entrance spectacular and that our modern lobby created an atmosphere of luxury and calm. Your kind words regarding our Front Desk team, especially Stephani, Camille, and Kristofer, are truly appreciated, as they strive to provide a memorable welcome for every guest.
It is gratifying to know that you enjoyed the exceptional service throughout our property, as well as the delightful breakfast prepared by Mukesh and served by our attentive staff, including Alice and Jennifer. We take pride in our dining experiences, and it is rewarding to hear that you found both the breakfast and dinner at Dock 37 to be outstanding.
We are thrilled that your room offered a beautiful view of the city, enhancing your overall stay. Your compliments inspire our team to continue delivering exceptional service and memorable experiences.
We look forward to welcoming you back to Pan Pacific Melbourne in the future.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Thank you very much for taking the time to share your wonderful experience at Pan Pacific Melbourne. We are delighted to hear that you found our entrance spectacular and that our modern lobby created an atmosphere of luxury and calm. Your kind words regarding our Front Desk team, especially Stephani, Camille, and Kristofer, are truly appreciated, as they strive to provide a memorable welcome for every guest.
It is gratifying to know that you enjoyed the exceptional service throughout our property, as well as the delightful breakfast prepared by Mukesh and served by our attentive staff, including Alice and Jennifer. We take pride in our dining experiences, and it is rewarding to hear that you found both the breakfast and dinner at Dock 37 to be outstanding.
We are thrilled that your room offered a beautiful view of the city, enhancing your overall stay. Your compliments inspire our team to continue delivering exceptional service and memorable experiences.
We look forward to welcoming you back to Pan Pacific Melbourne in the future.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Viaggiatore di affari
Data del commento: 17 mag 2026
Periodo del soggiorno: mag 2026
Excellent business stay with a fantastic location
I stayed at Pan Pacific Melbourne for three nights while travelling for work, and overall I was extremely impressed. From the moment I arrived, the hotel felt upmarket, modern and polished. I was greeted by the valet/concierge at the front, who walked me through to reception, and check-in was quick and easy — I was in my room within about five minutes. First impressions were very strong.
The room itself was much more spacious than I expected, with a large bed, big TV, desk, armchair, generous wardrobe space, and a large bathroom with a bath, separate shower area and enclosed toilet. My room had views to the northwest over the train lines, with a bit of the Yarra River visible, which gave it a nice Melbourne city feel. The bed was very comfortable, the pillows were lovely, the air conditioning was effective and quiet, and there were plenty of power points throughout the room. My sleeps were excellent, thanks to the combination of the comfortable bed, lovely pillows and effective blockout blinds. Internet was also easy to access, with both wired and wireless options available through the hotel login portal.
The in-room amenities were thoughtful and felt premium. There was a minibar with snacks and drinks, tea and coffee facilities, a safe, ironing board, robe, hairdryer, toothbrush and toothpaste, sanitary bag, shower cap, cotton tips, makeup wipe, nail file, and a sachet of bath salts by the bath. The bathroom products were Jo Loves, including shampoo, conditioner, shower/bath gel, hand wash and moisturiser, and they all smelt lovely. I did not use the onsite facilities, but I did note there is a well-appointed gym on the fourth floor.
Cleanliness was very good. The room and bathroom both felt clean and well maintained. The only minor issues were that the headboard lighting was a bit touchy and flickered if the light fitting was not fully opened, the shower area was quite dark with a very dim downlight, and the office chair appeared to have a stain on it. Otherwise, everything felt clean, comfortable and premium.
The location is one of the biggest strengths of the hotel. It is incredibly convenient for offices around the western end of Collins Street, and the surrounding area has excellent access to food, shopping and public transport. I mostly ate along the South Wharf promenade, including dinner at The General Assembly twice and Melbourne Public once. Both were affordable and very filling. I also went to the Woolworths just off Collins Street to pick up snacks and drinks, rather than using the minibar (personal preference).
Service was excellent throughout. The arrival and check-in experience was smooth and professional, and the housekeeping staff were lovely. I chose not to have my room cleaned daily, and they were helpful and very understanding about that.
The main downside was noise from the shared corridor. Door openings, door closings and people walking through the hallway were quite noticeable from inside the room. I would have liked the room door or hallway soundproofing to be a little better so the room felt more private and insulated. That said, it did not stop me from sleeping well once I was settled in. The room lighting was also a personal preference issue — there were not many overhead lights outside the bathroom, and the room relied heavily on wall lighting. Arriving around sunset with the blackout blind partly down made the room feel darker than I expected.
In terms of value, this was at the top end of my nightly work budget at about $200 per night on a corporate rate, but I felt it was absolutely worth the cost. I would happily stay here again for work, and I would also stay here personally as a bit of a treat.
Overall, Pan Pacific Melbourne delivered a very comfortable, convenient and polished stay, with only a few minor drawbacks around lighting and hallway noise.
The room itself was much more spacious than I expected, with a large bed, big TV, desk, armchair, generous wardrobe space, and a large bathroom with a bath, separate shower area and enclosed toilet. My room had views to the northwest over the train lines, with a bit of the Yarra River visible, which gave it a nice Melbourne city feel. The bed was very comfortable, the pillows were lovely, the air conditioning was effective and quiet, and there were plenty of power points throughout the room. My sleeps were excellent, thanks to the combination of the comfortable bed, lovely pillows and effective blockout blinds. Internet was also easy to access, with both wired and wireless options available through the hotel login portal.
The in-room amenities were thoughtful and felt premium. There was a minibar with snacks and drinks, tea and coffee facilities, a safe, ironing board, robe, hairdryer, toothbrush and toothpaste, sanitary bag, shower cap, cotton tips, makeup wipe, nail file, and a sachet of bath salts by the bath. The bathroom products were Jo Loves, including shampoo, conditioner, shower/bath gel, hand wash and moisturiser, and they all smelt lovely. I did not use the onsite facilities, but I did note there is a well-appointed gym on the fourth floor.
Cleanliness was very good. The room and bathroom both felt clean and well maintained. The only minor issues were that the headboard lighting was a bit touchy and flickered if the light fitting was not fully opened, the shower area was quite dark with a very dim downlight, and the office chair appeared to have a stain on it. Otherwise, everything felt clean, comfortable and premium.
The location is one of the biggest strengths of the hotel. It is incredibly convenient for offices around the western end of Collins Street, and the surrounding area has excellent access to food, shopping and public transport. I mostly ate along the South Wharf promenade, including dinner at The General Assembly twice and Melbourne Public once. Both were affordable and very filling. I also went to the Woolworths just off Collins Street to pick up snacks and drinks, rather than using the minibar (personal preference).
Service was excellent throughout. The arrival and check-in experience was smooth and professional, and the housekeeping staff were lovely. I chose not to have my room cleaned daily, and they were helpful and very understanding about that.
The main downside was noise from the shared corridor. Door openings, door closings and people walking through the hallway were quite noticeable from inside the room. I would have liked the room door or hallway soundproofing to be a little better so the room felt more private and insulated. That said, it did not stop me from sleeping well once I was settled in. The room lighting was also a personal preference issue — there were not many overhead lights outside the bathroom, and the room relied heavily on wall lighting. Arriving around sunset with the blackout blind partly down made the room feel darker than I expected.
In terms of value, this was at the top end of my nightly work budget at about $200 per night on a corporate rate, but I felt it was absolutely worth the cost. I would happily stay here again for work, and I would also stay here personally as a bit of a treat.
Overall, Pan Pacific Melbourne delivered a very comfortable, convenient and polished stay, with only a few minor drawbacks around lighting and hallway noise.
Risposta dell'hotel
Data del commento: 17 mag 2026
Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Pan Pacific Melbourne. We are delighted to hear that you had an overall positive experience and appreciated the modern ambiance, spacious accommodations, and convenient location of our hotel.
It is encouraging to know that our team provided excellent service from the moment you arrived, and that you found your room's amenities to be thoughtful and of premium quality. We appreciate your comments regarding the lighting and hallway noise; we continuously strive to enhance our guest experience and your insights will be taken into consideration for future improvements.
We are also pleased that you enjoyed the dining options nearby and found value in your stay.
Thank you once again for your kind words. We look forward to welcoming you back in the future, whether for business or leisure.
Sincerely Yours,
Daivd Tonkin
General Manager
Pan Pacific Melbourne
Thank you for taking the time to share your feedback regarding your recent stay at Pan Pacific Melbourne. We are delighted to hear that you had an overall positive experience and appreciated the modern ambiance, spacious accommodations, and convenient location of our hotel.
It is encouraging to know that our team provided excellent service from the moment you arrived, and that you found your room's amenities to be thoughtful and of premium quality. We appreciate your comments regarding the lighting and hallway noise; we continuously strive to enhance our guest experience and your insights will be taken into consideration for future improvements.
We are also pleased that you enjoyed the dining options nearby and found value in your stay.
Thank you once again for your kind words. We look forward to welcoming you back in the future, whether for business or leisure.
Sincerely Yours,
Daivd Tonkin
General Manager
Pan Pacific Melbourne
Viaggiatore solitario
AU
Data del commento: 23 ago 2026
Periodo del soggiorno: ago 2026
Amazing stay
**One of My Finest Hotel Experiences**
I recently stayed at Pan Pacific Melbourne, and it genuinely ranks as one of the finest hotel experiences I’ve ever had.
From the moment I arrived, Carl F. greeted me with a warm smile, handshake and genuine hospitality. His manager even personally walked me to the front desk, which immediately set the tone for an exceptional stay.
Jack made check-in friendly and seamless, and I was absolutely delighted when Christian, the Duty Manager, surprised me with an upgrade to a Panoramic Suite overlooking the Yarra River. It was such a generous and memorable gesture.
Ricky, the Hotel Manager, was equally warm and welcoming and ensured my luggage was taken to my room. From the very beginning, the entire team went above and beyond to make me feel comfortable and valued.
I travel frequently, and while the South Wharf location is fantastic, it is truly the **people who make Pan Pacific Melbourne special**. Every interaction was warm, professional and genuine.
The Pacific Club Lounge was another standout. It is beautifully furnished and offers excellent all-day snacks, wonderful evening canapés, and a great selection of food and drinks.
A special mention must go to Hyper, the Director of Food & Beverage, who personally moved around the lounge with a big smile, checking that guests were looked after and even topping up glasses of champagne. That level of personal attention really stood out.
Gigi, Rhiannon and Evie were fantastic in the lounge and bar. Their warmth, friendliness and attention to detail created such a welcoming atmosphere, and the food and drinks on both evenings were excellent.
Beau and Jamie also made breakfast a pleasure, while Kristal, the Duty Manager, welcomed me back to the hotel with the same genuine warmth later that evening. On Sunday morning, Von and his team made an excellent coffee and provided another lovely start to the day.
I was also incredibly grateful for the early check-in, late check-out, thoughtful welcome amenities and generous suite upgrade. My pre-stay email was answered promptly, and Camille, Fatima, Emma, Jessica and their team, along with Jack, handled my requests with genuine care.
What impressed me most was how **heard, valued and genuinely cared for** I felt throughout my stay. So many members of the team went the extra mile, and those personal touches are what transform a hotel stay into a truly memorable experience.
A huge thank you to everyone at Pan Pacific Melbourne for such outstanding hospitality. I’m already looking forward to returning after Christmas and coming back in 2027.
I highly recommend Pan Pacific Melbourne and cannot wait for my next stay! ⭐️⭐️⭐️⭐️⭐️
A sincere thank you to the entire team — you made my stay truly special.
I recently stayed at Pan Pacific Melbourne, and it genuinely ranks as one of the finest hotel experiences I’ve ever had.
From the moment I arrived, Carl F. greeted me with a warm smile, handshake and genuine hospitality. His manager even personally walked me to the front desk, which immediately set the tone for an exceptional stay.
Jack made check-in friendly and seamless, and I was absolutely delighted when Christian, the Duty Manager, surprised me with an upgrade to a Panoramic Suite overlooking the Yarra River. It was such a generous and memorable gesture.
Ricky, the Hotel Manager, was equally warm and welcoming and ensured my luggage was taken to my room. From the very beginning, the entire team went above and beyond to make me feel comfortable and valued.
I travel frequently, and while the South Wharf location is fantastic, it is truly the **people who make Pan Pacific Melbourne special**. Every interaction was warm, professional and genuine.
The Pacific Club Lounge was another standout. It is beautifully furnished and offers excellent all-day snacks, wonderful evening canapés, and a great selection of food and drinks.
A special mention must go to Hyper, the Director of Food & Beverage, who personally moved around the lounge with a big smile, checking that guests were looked after and even topping up glasses of champagne. That level of personal attention really stood out.
Gigi, Rhiannon and Evie were fantastic in the lounge and bar. Their warmth, friendliness and attention to detail created such a welcoming atmosphere, and the food and drinks on both evenings were excellent.
Beau and Jamie also made breakfast a pleasure, while Kristal, the Duty Manager, welcomed me back to the hotel with the same genuine warmth later that evening. On Sunday morning, Von and his team made an excellent coffee and provided another lovely start to the day.
I was also incredibly grateful for the early check-in, late check-out, thoughtful welcome amenities and generous suite upgrade. My pre-stay email was answered promptly, and Camille, Fatima, Emma, Jessica and their team, along with Jack, handled my requests with genuine care.
What impressed me most was how **heard, valued and genuinely cared for** I felt throughout my stay. So many members of the team went the extra mile, and those personal touches are what transform a hotel stay into a truly memorable experience.
A huge thank you to everyone at Pan Pacific Melbourne for such outstanding hospitality. I’m already looking forward to returning after Christmas and coming back in 2027.
I highly recommend Pan Pacific Melbourne and cannot wait for my next stay! ⭐️⭐️⭐️⭐️⭐️
A sincere thank you to the entire team — you made my stay truly special.
Risposta dell'hotel
Data del commento: 24 ago 2026
Dear Valued Guest,
Thank you for your exceptional review and for the kind words about your recent stay at Pan Pacific Melbourne. We are delighted to hear that your experience ranks among the finest hotel stays you have had.
It is truly rewarding to know that our team members, including Carl, Jack, Kristam and Ricky contributed positively to your visit. We are proud to have dedicated team that prioritizes genuine hospitality and attention to detail. It is wonderful to hear that you enjoyed the Pacific Club Lounge and appreciated the offerings and service provided by Hyder, Gigi, Rhiannon, Evie, Beau, Jamie, Von, Camille, Fatma, Emma, Jessica and Jack.
We are also pleased that the early check-in, late check-out, and welcome amenities added to your overall satisfaction. Your feedback will be shared with the team as it serves as an excellent motivation to continue delivering outstanding service.
We look forward to welcoming you back after Christmas and appreciate your recommendation of our hotel.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Thank you for your exceptional review and for the kind words about your recent stay at Pan Pacific Melbourne. We are delighted to hear that your experience ranks among the finest hotel stays you have had.
It is truly rewarding to know that our team members, including Carl, Jack, Kristam and Ricky contributed positively to your visit. We are proud to have dedicated team that prioritizes genuine hospitality and attention to detail. It is wonderful to hear that you enjoyed the Pacific Club Lounge and appreciated the offerings and service provided by Hyder, Gigi, Rhiannon, Evie, Beau, Jamie, Von, Camille, Fatma, Emma, Jessica and Jack.
We are also pleased that the early check-in, late check-out, and welcome amenities added to your overall satisfaction. Your feedback will be shared with the team as it serves as an excellent motivation to continue delivering outstanding service.
We look forward to welcoming you back after Christmas and appreciate your recommendation of our hotel.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Viaggiatore in famiglia
Data del commento: 5 ago 2026
Periodo del soggiorno: ago 2026
Disappointing stay
A complete disappointing stay. The location is undeniably fabulous with DFO (an outlet) just downstairs and it is close to the Crown with many restaurants options.
Prior to arrival, I submitted an email enquiry with no response until I followed up. Check in was smooth but no recognition of GHA member tier. The main issues with the hotel are housekeeping, service one, laundry & breakfast. Used cups were not cleaned, teabag not refilled, the duvet was folded differently each day, no vacuum clean until check out. Cups are damaged without replacing. There is no coffee machine in a 5 star hotel which is a surprise.
The breakfast spread is limited and some staff are great while some are very unfriendly.
In short, this is not a 5 star standard. But I wanted to thank the team at the club lounge, they were the only team that I think they are trying their best.
Prior to arrival, I submitted an email enquiry with no response until I followed up. Check in was smooth but no recognition of GHA member tier. The main issues with the hotel are housekeeping, service one, laundry & breakfast. Used cups were not cleaned, teabag not refilled, the duvet was folded differently each day, no vacuum clean until check out. Cups are damaged without replacing. There is no coffee machine in a 5 star hotel which is a surprise.
The breakfast spread is limited and some staff are great while some are very unfriendly.
In short, this is not a 5 star standard. But I wanted to thank the team at the club lounge, they were the only team that I think they are trying their best.
Risposta dell'hotel
Data del commento: 7 ago 2026
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the efforts of our club lounge team. However, we sincerely regret that your experience did not meet your expectations in several key areas.
We apologise for the delay in responding to your pre-arrival inquiry and the lack of recognition of your GHA membership upon check-in. Your concerns regarding housekeeping and service are noted, and we regret that the cleanliness and maintenance of your room did not align with our standards. Additionally, we appreciate your comments about the breakfast selection and staff interactions, as we strive to provide a consistently high level of service.
Your insights are invaluable, and we will use them to enhance our offerings and guest experience.
Thank you once again for your feedback.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the efforts of our club lounge team. However, we sincerely regret that your experience did not meet your expectations in several key areas.
We apologise for the delay in responding to your pre-arrival inquiry and the lack of recognition of your GHA membership upon check-in. Your concerns regarding housekeeping and service are noted, and we regret that the cleanliness and maintenance of your room did not align with our standards. Additionally, we appreciate your comments about the breakfast selection and staff interactions, as we strive to provide a consistently high level of service.
Your insights are invaluable, and we will use them to enhance our offerings and guest experience.
Thank you once again for your feedback.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Coppia
Data del commento: 24 lug 2026
Periodo del soggiorno: lug 2026
Great Hotel
A lovely hotel in a great location. All staff were so friendly every time you walked past them. Hard to single out all but special mention to Jennifer and Delia at breakfast who seemed to love their job and it showed through in their service. By the way Breakfast was excellent. Would highly recommend this hotel.
Risposta dell'hotel
Data del commento: 27 lug 2026
Dear Valued Guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and that our staff, particularly Jennifer and Della, made a positive impression during your breakfast experience. Your recommendation means a lot to us, and we are grateful for your feedback.
We look forward to welcoming you back to Pan Pacific Melbourne for another enjoyable stay.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and that our staff, particularly Jennifer and Della, made a positive impression during your breakfast experience. Your recommendation means a lot to us, and we are grateful for your feedback.
We look forward to welcoming you back to Pan Pacific Melbourne for another enjoyable stay.
Sincerely Yours,
David Tonkin
General Manager
Pan Pacific Melbourne
Posizione eccellente
2 Convention Centre Pl, South Wharf, 3006, Australia|0,09 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
11:00
Informazioni utili
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