Herbert Samuel Jerusalem
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Schnelle Fakten
Check-in ab: | 16:00 |
|---|---|
Check-out bis: | 11:00 |
Haustiere | Haustiere sind nicht erlaubt |
Zusatzleistungen
Weitere Infos über Herbert Samuel Jerusalem
Herbert Samuel Jerusalem
Herbert Samuel Jerusalem besticht durch eine zentrale Lage in Jerusalem, nur 10 Autominuten entfernt von: Klagemauer und Ben-Yehuda-Straße. Dieses Hotel im luxuriösen Stil ist 0,1 km von Herzlberg und 0,1 km von Zionsplatz entfernt. Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Für deine Freizeit bieten sich folgende Einrichtungen an: Innenpool, Sauna und Fitnessmöglichkeiten. Kostenloses WLAN, ein Concierge-Service und ein Fernseher im öffentlichen Bereich stehen ebenfalls zur Verfügung. Lass deinen Tag bei einem Drink an der Bar/Lounge ausklingen. Gegen Gebühr wird täglich von 07:00 Uhr bis 10:00 Uhr ein Frühstücksbuffet angeboten. Zum Angebot gehören ein Businesscenter, kostenlose Zeitungen in der Lobby und ein Textilreinigungsservice. Fühl dich in einem der 137 Zimmer, die Minibar und einen Flachbildfernseher bieten, wie zu Hause. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Die Badezimmer bieten Duschen, kostenlose Toilettenartikel und Haartrockner. Zur Austattung gehören Safes in Laptop-Größe und Schreibtische sowie Telefone, mit denen du kostenlose Auslandsgespräche führen kannst.
Bewertet am: 10.08.2026
Aufenthalt im: März 2026
Bewertet am: 04.06.2026
Terrible experience - be aware
At check-in, no 15% discount.
The people at the counter claim they can not do anything with this reservation and i need to call the reservation center.
I did, but long waiting time pushed me to give up. I here to enjoy.
So i decided to pay the full amount and start my Jerusalem program.
The lady at reception, Shani, contacted her manager Adi and explained this.
This guy was helpful and actually did what the receptionist had to do from the beginning and called me to confirm the refund of 15% on my credit card.
All good.
Room comfort was OK. Breakfast OK - nothing special.
The next day, check out and i really saw on my bill the refund.
On our way back, i get a call from the hotel telling me that the hair-dryer in my room disappeared and that i will be charged 250SH.
Woow - i am a thief !! I am not even sure that the hair-dryer was there at the first place. Imagine how furious i am when i see the charge on my phone.
I call back, ask to speak to a manager. No manager available the guy says. This is not true. There is ALWAYS a manager on duty 24/7 in every hotel.
I insisted telling him i will come back the the hotel.
After a few mins, i am talking to the manager on duty and he starts to explain me that if something is missing they charge.
This is TOTALLY unacceptable from a hotel this level.
I explain the i did not take anything out of my room and that i am deeply hurt from this attitude.
The manager assured me that he will cancel the charge and refund.
A few days later, i got both the birthday refund and the 250SH charge back.
Despite that, I was VERY disappointed with this event and will never go back to Herbert Samuel hotels.
THIS IS NOT A WAY TO TREAT YOUR CUSTOMERS.
If you don't take care of your customers, somebody else will.
Bewertet am: 28.05.2026
Aufenthalt im: Mai 2026
Bewertet am: 27.09.2025
Aufenthalt im: Sept. 2025
Christmas at the beginning of the year
Perfect and central location
For a second we were there.
There was plenty of food for Christmas.
And a great welcome.
The receptionists were very kind.
Bewertet am: 10.04.2026
Aufenthalt im: Apr. 2026
Terrible.
From the beginning there were basic problems: dusty sheets that caused allergic rashes, a dirty massage room with sand, and a bed that wasn’t Kevin Saze as ordered but two mattresses connected.
The service was no less disappointing – the booking center provided incorrect information about receipts (important for reserve refunds), and the reception was not trying to help. At check-out we waited for the manager for about half an hour until we were desperate and left, with a clear feeling that no one was taking responsibility.
And then the worst incident: for a long time there was a shocking smell on the floor. We complained twice and was untreated. Only then it turned out that the source of the smell was a body in a state of advanced decomposition that was two rooms from us. Beyond shock, the hotel's conduct was chaotic – we were told it was "not the hotel's fault" and had nothing to do with our experience.
In conclusion, poor cleanliness, unprofessional service and zero guest sensitivity.
Perfekte Lage
Shamai St 25, 12345 Jerusalem, Israel|1,54 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
16:00
Check-out bis:
11:00
Gut zu wissen
Haustiere sind nicht erlaubt
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.