Hotel Castle
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Schnelle Fakten
Check-in ab: | 14:00 |
|---|---|
Check-out bis: | 11:00 |
Haustiere | Haustiere sind kostenlos erlaubt |
Zusatzleistungen
Weitere Infos über Hotel Castle
Hotel Castle
Die Unterkunft Hotel Castle, die in Rom, 11 km von Spanische Treppe entfernt gelegen ist, verfügt über Übernachtungsmöglichkeiten mit einem saisonalen Außenpool, einem kostenlosen Privatparkplatz, einem Fitnesscenter und einem Garten.
Bewertet am: 02.07.2026
Aufenthalt im: Juli 2026
A nice experience close to home.
The rooms are clean.
Efficient air conditioning.
Mini-bar is okay.
Bathroom sanitized with Virkon.
Great buffet breakfast
Pool from 9:30 AM to 7:30 PM
Wifi is good
Gym open 24/7
TV with Sky and DAZN
Parking is all good
Bewertet am: 03.08.2026
Aufenthalt im: Juli 2026
Hotel Review
Antwort des Hotels
Bewertet am: 11.08.2026
we are sorry to read some of the statements in your review, which we feel it is important to clarify in order to provide accurate information to those who may read it.
Our breakfast service normally ends at 10:30 a.m. During your stay, specifically to allow your group to enjoy breakfast more comfortably and without feeling rushed, we exceptionally extended the opening of the breakfast room until 11:30 a.m., a level of flexibility that is rarely offered by hotels.
Regarding beverages, during breakfast hours the drinks included as part of the breakfast service are provided. Once breakfast service has ended, any additional items ordered, such as bottled water or coffee, are charged accordingly. This is therefore not a way of “making guests pay a lot more,” but simply the normal way hotel services operate.
We always welcome criticism and suggestions when they can help us improve. At the same time, we are disappointed when situations arising from the normal terms of our service are portrayed as improper practices, particularly considering the care and flexibility we extended to your group.
We are a family-run hotel and work hard every day to provide our guests with the best possible hospitality. For this very reason, we believe it is important that any review, whether positive or negative, presents the facts accurately and in their proper context.
Kind regards,
Fabrizio & Stefano Vannarelli
Owners
Bewertet am: 03.08.2026
Aufenthalt im: Aug. 2026
There was one good thing
Antwort des Hotels
Bewertet am: 11.08.2026
We are sorry to read this review, but we feel it is necessary to respond and clarify a number of points, as the account given does not reflect what actually happened during your stay.
The air conditioning did experience a technical issue. However, after you reported it, we took action and the problem was resolved within approximately one hour. We therefore feel it is unfair to suggest that the issue was ignored.
The same applies to the toilet. After you reported the problem, we immediately offered you a change of room, which you initially accepted. You subsequently chose to remain in the same room. Therefore, stating that for two days “we did nothing” does not accurately reflect what happened.
We are also disappointed to see that, after being charged for certain additional items — such as bottled water and coffee consumed outside breakfast service hours — negative reviews have been posted by several members of the same group specifically raising these issues. These are simply additional purchases and are charged accordingly, as is standard practice in hotels.
We accept criticism, including negative feedback, when it reflects a guest's personal experience. However, we believe it is equally important, particularly when referring to a family-run business that depends on its daily work and reputation, that events are presented fully and accurately.
Finally, we would like to thank you for your positive comments about our reception staff.
Kind regards,
Fabrizio & Stefano Vannarelli
Owners
Bewertet am: 06.08.2025
Aufenthalt im: Juli 2025
Great stay in
Bewertet am: 19.01.2025
Aufenthalt im: Jan. 2025
IT IS NOT A 2 STAR!!!!
Mauro
Standort
Salita Di Castel Giubileo 196, Municipio Roma III, 00138 Rom, Italien|11,17 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
14:00
Check-out bis:
11:00
Gut zu wissen
Haustiere sind kostenlos erlaubt
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
