Heritage Hotel Fermai Split - MGallery Collection
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Schnelle Fakten
Check-in ab: | 15:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind nicht erlaubt |
Zusatzleistungen
WLAN
Parkplatz
Klimaanlage
Shuttle zum Flughafen
24-Stunden-Rezeption
Nichtraucher
Weitere Infos über Heritage Hotel Fermai Split - MGallery Collection
Heritage Hotel Fermai Split - MGallery Collection
Das 4-Sterne-Heritage Hotel FERMAI MGallery Split befindet sich direkt im belebten Stadtzentrum von Split in einem Jugendstil-Gebäude und bietet moderne Wohneinheiten und ein eigenes Restaurant.
Bewertungen von 
Paar
IT
Bewertet am: 27.08.2026
Aufenthalt im: Aug. 2026
Top
Elegant hotel near the center of Split, reachable with a short walk of a few minutes. Refined and welcoming environment.
Antwort des Hotels
Bewertet am: 02.09.2026
Thank you very much for your lovely review! We’re delighted to hear that you had a wonderful stay. t was a pleasure having you with us, and we hope to welcome you back again soon!
Best wishes, Team FERMAI
Best wishes, Team FERMAI
Paar
Bewertet am: 01.09.2026
Aufenthalt im: Aug. 2026
Disappointing from the start!
Disappointing experience staying at the Heritage Hotel from the very beginning. We had arranged pick up from airport (providing flight number and exact time), no transport arrived, and they claim they got mixed up. Rooms are stylishly decorated, but very small, and air-conditioning is sporadic during the night, making the room too warm. Location is ‘interesting’ and the official photos paint a different picture from reality - see my photo. Whilst walkable to nearby attractions, it’s not the most scenic. The main reason for the 2 stars (and that is being generous) is for the poor customer experience - with exception to the lovely and friendly girl who served us breakfast each morning (dark hair with nose piercing - sorry did not get name, but she was excellent). The older receptionist was rude and unfriendly (unlike most other Croatians we have met). When we queried why our room was not made up after a full day, she blamed us, said no to more water when I asked and reluctant to provide fresh towels. Would I stay there again or recommend to others - no!
Antwort des Hotels
Bewertet am: 02.09.2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear that your stay did not meet your expectations, particularly when it came to the level of service you experienced.
We sincerely apologize for the confusion regarding your pre-arranged airport transfer. Providing your flight details and arrival time should have ensured a smooth welcome. Most importantly, we regret that your interactions with a member of our reception team left you feeling unwelcome. This is not the standard of hospitality we aim to provide.
Regarding the location and the surrounding area, we understand that the first impression may differ depending on which entrance guests use. Our hotel is situated in a historic part of Split, and the entrance from our private parking area is naturally different from the main hotel entrance shown in some of our photographs. We are, however, pleased to offer private parking, which allows our guests the convenience of arriving and departing directly at the hotel, door to door.
Split is a safe and vibrant city, and our location also allows guests to reach many of the city's main attractions on foot. We are sorry if the immediate surroundings or the arrival experience did not meet your expectations, but we hope our parking facilities can be appreciated as an added convenience for guests travelling by car.
We pride ourselves on having a warm, professional and attentive team, something that is consistently reflected in the feedback we receive from our guests. For this reason, we particularly regret that your experience was different and that you did not feel the level of care and hospitality we strive to provide. Your comments have been taken seriously and will be addressed with the team.
Thank you again for taking the time to share your feedback with us. We truly appreciate your comments and wish you all the best for your future travels.
Team FERMAI
Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear that your stay did not meet your expectations, particularly when it came to the level of service you experienced.
We sincerely apologize for the confusion regarding your pre-arranged airport transfer. Providing your flight details and arrival time should have ensured a smooth welcome. Most importantly, we regret that your interactions with a member of our reception team left you feeling unwelcome. This is not the standard of hospitality we aim to provide.
Regarding the location and the surrounding area, we understand that the first impression may differ depending on which entrance guests use. Our hotel is situated in a historic part of Split, and the entrance from our private parking area is naturally different from the main hotel entrance shown in some of our photographs. We are, however, pleased to offer private parking, which allows our guests the convenience of arriving and departing directly at the hotel, door to door.
Split is a safe and vibrant city, and our location also allows guests to reach many of the city's main attractions on foot. We are sorry if the immediate surroundings or the arrival experience did not meet your expectations, but we hope our parking facilities can be appreciated as an added convenience for guests travelling by car.
We pride ourselves on having a warm, professional and attentive team, something that is consistently reflected in the feedback we receive from our guests. For this reason, we particularly regret that your experience was different and that you did not feel the level of care and hospitality we strive to provide. Your comments have been taken seriously and will be addressed with the team.
Thank you again for taking the time to share your feedback with us. We truly appreciate your comments and wish you all the best for your future travels.
Team FERMAI
Paar
Bewertet am: 27.08.2026
Aufenthalt im: Aug. 2026
Hotel Fermai is a Gem in Split
A real find in Split. Just a five minute walk to the walled city and the best air conditioning in town, which is very important in August in Croatia. The staff is extremely helpful and the included breakfast is first rate. It is billed as a 4-star hotel, but feels like a 5-star.
Antwort des Hotels
Bewertet am: 02.09.2026
Thank you so much for your kind words! We’re delighted to hear that you had a wonderful stay and enjoyed our team and breakfast. It was a pleasure having you with us, and we hope to welcome you back again soon!
All the best, team FERMAI
All the best, team FERMAI
Familienurlauber
Bewertet am: 22.08.2026
Aufenthalt im: Aug. 2026
Very good hotel and lovely staff, but a major noise problem.
The staff is truly lovely, welcoming, and very helpful; it is clearly one of the hotel's big pluses. The rooms are of good quality, clean, and pleasant, even if they are a bit small for two people, especially when traveling with several pieces of luggage: there is little space to put them down and the room can quickly become cluttered.
The breakfast is good and varied. A small downside also regarding the television, which is quite obsolete and on which it was impossible for us to connect our devices.
On the other hand, the big downside of our stay was the noise. Major construction work is taking place right next to the hotel, with incessant noise from 7 a.m. until about 4 p.m., and this throughout our entire stay. Added to this was an alarm on the last day. It was therefore almost impossible to sleep or simply to rest quietly during the day.
What is especially regrettable is that we were not informed of this construction work before our arrival. For me, the hotel should have warned its guests about this major nuisance at the time of booking or before the stay. Personally, if I had known that such noisy construction work was taking place right next door, I would not have chosen this hotel.
It’s a real shame because the establishment has many qualities, notably thanks to its staff, but for a hotel, being able to sleep and rest properly remains the essential service after all. On this point, our stay was unfortunately very disappointing.
The breakfast is good and varied. A small downside also regarding the television, which is quite obsolete and on which it was impossible for us to connect our devices.
On the other hand, the big downside of our stay was the noise. Major construction work is taking place right next to the hotel, with incessant noise from 7 a.m. until about 4 p.m., and this throughout our entire stay. Added to this was an alarm on the last day. It was therefore almost impossible to sleep or simply to rest quietly during the day.
What is especially regrettable is that we were not informed of this construction work before our arrival. For me, the hotel should have warned its guests about this major nuisance at the time of booking or before the stay. Personally, if I had known that such noisy construction work was taking place right next door, I would not have chosen this hotel.
It’s a real shame because the establishment has many qualities, notably thanks to its staff, but for a hotel, being able to sleep and rest properly remains the essential service after all. On this point, our stay was unfortunately very disappointing.
Antwort des Hotels
Bewertet am: 25.08.2026
Dear Guest,
Thank you very much for taking the time to share such detailed feedback about your stay with us.
We are very happy to hear your kind words about our staff and service. This is something we take great pride in and consider an essential part of the experience we aim to provide to all our guests.
At the same time, we are truly sorry to hear that your stay was affected by factors outside of our control. The construction work taking place next to the hotel is unfortunately something we have no influence over. The city currently has a number of projects underway aimed at improving and enhancing its offer for both residents and visitors.
Unfortunately, we do not have information about what will be taking place on the construction site, nor can we predict the level of noise. Under normal circumstances, we do not hear any significant noise from this side of the hotel. We therefore regret that this was not the case during your stay and are sincerely sorry that the construction work affected your ability to rest and enjoy your time with us.
We greatly appreciate your feedback and understand your disappointment. We hope that, despite this unfortunate circumstance, you will remember the positive aspects of your stay and give us the opportunity to welcome you again under more peaceful circumstances.
Kind regards,
Team FERMAI
Thank you very much for taking the time to share such detailed feedback about your stay with us.
We are very happy to hear your kind words about our staff and service. This is something we take great pride in and consider an essential part of the experience we aim to provide to all our guests.
At the same time, we are truly sorry to hear that your stay was affected by factors outside of our control. The construction work taking place next to the hotel is unfortunately something we have no influence over. The city currently has a number of projects underway aimed at improving and enhancing its offer for both residents and visitors.
Unfortunately, we do not have information about what will be taking place on the construction site, nor can we predict the level of noise. Under normal circumstances, we do not hear any significant noise from this side of the hotel. We therefore regret that this was not the case during your stay and are sincerely sorry that the construction work affected your ability to rest and enjoy your time with us.
We greatly appreciate your feedback and understand your disappointment. We hope that, despite this unfortunate circumstance, you will remember the positive aspects of your stay and give us the opportunity to welcome you again under more peaceful circumstances.
Kind regards,
Team FERMAI
Paar
Bewertet am: 19.08.2026
Aufenthalt im: Aug. 2026
Highly Recommend
Our stay was truly wonderful. The hotel was beautiful, full of charm, spotlessly clean and in the most amazing location. Every member of staff treated us with such genuine kindness and care and we felt so welcomed from the moment we arrived. Thank you for making our time in Split even more special!
Antwort des Hotels
Bewertet am: 21.08.2026
Dear Guest,
Thank you for your kind and thoughtful review. We are thrilled your stay with us was most welcoming and our staff made a difference.
We look forward to welcoming you back next time travels bring you to Split.
All the best from team FERMAI.
Thank you for your kind and thoughtful review. We are thrilled your stay with us was most welcoming and our staff made a difference.
We look forward to welcoming you back next time travels bring you to Split.
All the best from team FERMAI.
Perfekte Lage
Livanjska ul. 5, 21000 Split, Kroatien|1,71 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
15:00
Check-out bis:
12:00
Gut zu wissen
Haustiere sind nicht erlaubt
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
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