Congress Apartments by Hotel du Commerce
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Schnelle Fakten
Check-in ab: | 16:00 |
|---|---|
Check-out bis: | 11:00 |
Congress Apartments by Hotel du Commerce: Bewertungen
Bewertungen von 
Gruppenreisender
Bewertet am: 28.01.2021
Aufenthalt im: Aug. 2020
good value
I stayed here in August 2020 for a Basel city break. The hotel is located few kms away from the city centre and for value we paid for, around 85€ per night, it's definitely worth it. Other hotels in Basel are much more expensive, like over 150€.So if I would visit Basel again, I would be back here.
Antwort des Hotels
Bewertet am: 26.04.2021
Dear alexanderchr
Thank you very much for your great feedback and the valuable information for other guests.
We are happy that you rate our price-performance ratio for the comfortable room so positively.
We would be happy to be your hosts again at any time in an ideal location close to the Congress Center for your next stay in Basel.
Kind regards,
Raffaella Pedrazzetti and Patrik Bucher, Hosts
Thank you very much for your great feedback and the valuable information for other guests.
We are happy that you rate our price-performance ratio for the comfortable room so positively.
We would be happy to be your hosts again at any time in an ideal location close to the Congress Center for your next stay in Basel.
Kind regards,
Raffaella Pedrazzetti and Patrik Bucher, Hosts
Paar
Bewertet am: 26.07.2025
Aufenthalt im: Juli 2025
Room not air conditioned for $220/night
Warning, not all rooms are air conditioned! Paying $220 per night without air conditioning is not acceptable. Was not offered any compensation. Crappy fan is best they offered.
Alleinreisender
Bewertet am: 01.10.2024
Aufenthalt im: Sept. 2024
Spanish reliability standards in Swiss hotel
Around 9 am on my checkout-day I wanted to access my car in the hotel's garage to get my "wickelfisch", a locally promoted watertight bag that you can store your wardrobe in and then drift down the river Rhein - a famous local summer diversion which on the previous 2 days I was unable to do due to bad weather.
Contrary to what I had been explicitly told by the staff earlier, on that morning my room card neither opened the door to the reception, which was still unmanned at that time, nor to the garage. For cases like that there is a terminal for emergency calls next to the door. I called and was told that I would be issued a replacement card but it turned out this didn't work either. Next the operator gave me a code number which also failed to open the hotel door.
I angrily walked back to my room (the hotel's apartments are in a separate building) and was lucky the room card at least still unlocked my apartment door. I tried to call the reception but the phone's display said NO SERVICE.
One hour before my checkout time I walked back to the reception and told the receptionist of my disappointment about being unable to start my last date in Basel the way I had wanted. She said that the door had broken down but that I could still have used the gate to the garage. I said that I had tried in vain, she insisted that I was wrong, took my card and ran it over the reader only to see the gate did not open. She issued me a new card while I commented that a gesture of good will or a minor compensation in such a case where not only hotel door and gate fail to open, but also the emergency terminal and the room phone are dysfunctional would be a nice gesture. To my big surprise she replied that my request was exaggerated and that she travelled a lot and that in Spain (!) nobody would bother about such an incident.
I find this a curious statement from a receptionist in a Swiss hotel with half a dozen technical failures. Obviously, I will never again set a foot in this hotel but I wish its future guests a more pleasant experience with the hotel staff in case something doesn't go quite as planned, payed or promised.
Contrary to what I had been explicitly told by the staff earlier, on that morning my room card neither opened the door to the reception, which was still unmanned at that time, nor to the garage. For cases like that there is a terminal for emergency calls next to the door. I called and was told that I would be issued a replacement card but it turned out this didn't work either. Next the operator gave me a code number which also failed to open the hotel door.
I angrily walked back to my room (the hotel's apartments are in a separate building) and was lucky the room card at least still unlocked my apartment door. I tried to call the reception but the phone's display said NO SERVICE.
One hour before my checkout time I walked back to the reception and told the receptionist of my disappointment about being unable to start my last date in Basel the way I had wanted. She said that the door had broken down but that I could still have used the gate to the garage. I said that I had tried in vain, she insisted that I was wrong, took my card and ran it over the reader only to see the gate did not open. She issued me a new card while I commented that a gesture of good will or a minor compensation in such a case where not only hotel door and gate fail to open, but also the emergency terminal and the room phone are dysfunctional would be a nice gesture. To my big surprise she replied that my request was exaggerated and that she travelled a lot and that in Spain (!) nobody would bother about such an incident.
I find this a curious statement from a receptionist in a Swiss hotel with half a dozen technical failures. Obviously, I will never again set a foot in this hotel but I wish its future guests a more pleasant experience with the hotel staff in case something doesn't go quite as planned, payed or promised.
Geschäftsreisender
Bewertet am: 28.04.2024
Aufenthalt im: Apr. 2024
Run down
The best times of this hotel are definitely over. The rooms are old-fashioned and very thinly soundproof; you can hear every conversation in the neighboring rooms as well as the entrance door, which slams very loudly. The TV was broken and some of the furniture was chipped. Some of the staff only speak English and the prices for parking and dogs are ridiculously high.
Anonymer Gast
Bewertet am: 12.08.2020
Aufenthalt im: Aug. 2020
Great location - very easy to either walk or take a tram. The apartment was clean and in good nick. Kitchen had enough equipment and was clean. Although the websit said they would clean only once a week, the cleaners came everyday with new towels and tidyed up. The apartment we had faced the main road and as it was HOT, we were exposed to the noise of the street when the windows were open. Definitely a good place.
Die Gegend erkunden
Riehenring 91, 4058 Basel, Schweiz|1,02 km vom Stadtzentrum entfernt
Gut zu wissen
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