Alexandre Troya
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Schnelle Fakten
Check-in ab: | 14:00 |
|---|---|
Check-out bis: | 12:00 |
Frühstück | Frühstück verf ügbar |
Haustiere | Haustiere sind nicht erlaubt |
Kinder | Kinder sind in diesem Hotel willkommen |
Zusatzleistungen
Weitere Infos über Alexandre Troya
Alexandre Troya
Mit Blick auf den Strand bietet die Unterkunft Alexandre Troya mit 4 Sternen Übernachtungsmöglichkeiten in Playa de las Américas und hat einen Außenpool, einen Garten und eine Gemeinschaftslounge. Zu den Einrichtungen dieser Unterkunft gehören ein Restaurant, ein Zimmerservice und eine rund um die Uhr besetzte Rezeption, zusammen mit kostenlosem WLAN. Die Unterkunft bietet einen Geldautomaten, einen Conciergeservice und einen Währungsumtausch für Gäste. In der Unterkunft Alexandre Troya ist jedes Zimmer ausgestattet mit einem Schreibtisch. Komplett ausgestattet mit einem eigenen Badezimmer mit einer Dusche und kostenlosen Pflegeprodukten, haben alle Gästezimmer in der Unterkunft Alexandre Troya einen Flachbild-TV und Klimaanlage, einige Zimmer sind ausgerüstet mit einer Terrasse. In der Unterkunft Alexandre Troya ist jedes Zimmer versehen mit Bettwäsche und Handtüchern. Beim Frühstück werden als Buffet angebotene, kontinentale oder vegetarische Optionen angeboten. An der Unterkunft Alexandre Troya können Sie Darts spielen. Die Gegend ist beliebt zum Wandern und Fahrradfahren. In der Nähe der Unterkunft Alexandre Troya finden Sie die interessanten Orte Strand Playa de Troya, Erlebnisbad Aqualand und Siam Park. Der nächstgelegene Flughafen ist der Flughafen Teneriffa Süd, 18 km von der Unterkunft Alexandre Troya entfernt.
Bewertet am: 05.08.2026
Better then expexted
We were all inclusive and after reading the reviews people were saying the food wasn't that good and repetitive, and the staff not very helpful, yes sometimes things were repetitive but they are cooking for a lot of people, but you didn't have to have the same every night, there was always a great choice of food to choose from. The staff were friendly and helpful in the restaurant, and always tried to sit us all together, as we were a party of 8,
There are 3 family pools and 1 adult infinity pool which I didn't get to use, but was told it was very calm and peaceful up there.
There was water aerobics and water polo every day in the pool and on the Friday before we left there was a foam pool party, which was a fantastic and fun end to the holiday, they also supplied a free cocktail for the adults and fruit juice for the kids. There was darts, and archery for the kids, by the pool every day.
If there was one little complaint, it would be the queue for drinks or snacks, you could be stood in the queue for a while,
The entertainment was ok, but not always the best. The area was lovely we were across the road from the beach and shops.
We never had any problem with the noise outside, except when Spain won the world Cup and the sound and atmosphere was amazing,
We would be very happy to return to this hotel.
Antwort des Hotels
Bewertet am: 08.08.2026
Thank you very much for taking the time to share such a detailed review.
We are especially pleased to hear that your experience was better than expected and that our reception team was able to reassure you from the moment of arrival. It is wonderful to know that you enjoyed your family room, the spacious balcony, the cleanliness and the facilities provided.
We also appreciate your balanced comments about our all-inclusive offering. As you rightly mention, we cater for a large number of guests and therefore provide a broad selection of dishes, including different options and activities throughout the week. We are delighted that your party of eight was also well looked after by our restaurant team.
It sounds as though you made the most of our family facilities and entertainment programme, particularly the foam party! We are very happy that this was such a memorable way to finish your holiday.
We also take note of your comment regarding queues at the bars and snack areas, and we appreciate your understanding during busier periods.
Thank you once again for giving us the opportunity to exceed your initial expectations. We would be delighted to welcome you and your family back to our hotel in the future.
Kind regards,
Hotel Troya
UK
Bewertet am: 03.08.2026
Mixed Review
I’ll start with the positives. We were greeted by friendly, helpful front desk staff who made check-in quick and resolved every issue we had; we cannot fault them at all.
The entertainment team also did a great job, engaging well with guests at the pool and running enjoyable evening events.
The cleaning staff always had our room spotless and were always saying hello as you pass.
Where this hotel massively falls short is its restaurant and pool bar staff. I can’t overstate how reluctant some of them seem to be to serve you – don’t expect any warmth or genuine hospitality here.
They have no hesitation waiting until you’re nearly finished your meal to offer your first drink, or making you go to reception mid-meal because of an issue with your card. They’ll demand payment straight away, and make you feel like you’re the one at fault for something that isn’t your problem.
They just stand and watch you clear your own table, then watched you walk to their station to get a wipe to clean it, then watch you walk back to their station again to fetch cutlery – all while carrying on gossiping like you where the one doing something wrong. Don’t even think about taking cutlery from another table to eat your meal, as they’ll actively shake their heads in disgust… even though they’ll happily stand there watching you sit down without what you need. Want more than one drink with your evening meal? That’s a joke – I’d suggest pre-ordering your drink the meal service before.
For breakfast, they turn the lights out bang on half ten – no gentle warning, no slowly clearing food away, no half-closing the door to hint service is winding down. They just cut it off abruptly.
As for the pool bar staff – you’ll always come second to their own conversations.
I fully understand working in hospitality is tough in peak season, and keeping up high standards all shift can be exhausting. However a Hola or Hello with an upbeat tone is minimalistic but goes a long way. I fully understand everyone is there just for the money which I respect but it works both ways and when you pay a lot of money for a holiday it’s not nice. I feel like there seems to be absolutely no structure or management overseeing meal services – something that would not only improve the guest experience, but also make the staff’s jobs clearer and easier.
If there was just a little warmth and basic hospitality from these teams, this would be a really lovely place to stay. As it is, we were ready to leave just a couple of days in – which was such a shame. This is only my honest experience, and I can’t speak for anyone else’s.
Antwort des Hotels
Bewertet am: 08.08.2026
Thank you for sharing such a detailed and candid review of your experience.
We are pleased to know that you appreciated our location, the modern feel of the hotel and the cleanliness of your room. We are particularly grateful for your kind comments regarding our reception, housekeeping and entertainment teams, and we will be happy to share your recognition with them.
We are, however, genuinely sorry that your experience with some members of our restaurant and pool bar teams left you with such a negative impression. This is certainly not the level of hospitality we aim to provide. Our teams work under the supervision of their respective departments, particularly during busy periods, and we continuously reinforce the importance of courtesy, attentiveness and a professional approach towards every guest.
Regarding the service procedures and meal times, these operate according to established schedules and the conditions of each reservation. We understand, nevertheless, that the way these procedures are experienced by a guest is just as important as the procedure itself, and we regret that on this occasion they contributed to your dissatisfaction.
Your comments regarding table service, communication and the handling of your drinks and guest card have been noted and will be shared with the relevant departments for review. We appreciate that you have taken the time to describe these situations in detail, as this allows us to identify where the guest experience can be improved.
We are sorry that, despite the positive aspects you mention, your overall impression was not the one we would have wished for. We sincerely hope that we may have the opportunity to provide you with a more positive experience in the future.
Kind regards,
Hotel Troya
Bewertet am: 02.08.2026
Excellent
Antwort des Hotels
Bewertet am: 08.08.2026
Thank you very much for your wonderful review and, above all, for your continued loyalty over the past five years.
It is a real pleasure to know that you continue to enjoy the hotel, our varied gastronomic offering and, especially, the warmth and professionalism of our team. Your kind words are a fantastic recognition of their daily work.
We are delighted to hear that you will be returning again in September. It will be a pleasure to welcome you back to Hotel Alexandre Troya for another enjoyable stay.
Thank you once again for your trust and loyalty. We look forward to seeing you soon!
Kind regards,
Hotel Troya
Bewertet am: 30.07.2026
Young children & Junior suite review
Our room, a ‘junior suite’, had one double bedroom, and a ‘lounge’ area which doubled as a second twin bedroom. The sofa pulled out to a single bed & a second single put up bed was also in there. It was very tight for space, so we put the sofa bed away every day.
The main issue was that the room with the two singles had access to the balcony, which isn’t suitable for young children.
The balcony door had no inside lock, and was silent to open so personally I didn’t feel comfortable with my 3&5 year old sleeping in there unaccompanied, as they could have easily opened the door without us knowing. (My husband and I had a lovely romantic week on separate camp beds )
The room was cleaned, and the towels were replaced.
With the junior suite you also got access to the spa, with the infinity pool, however as we were away with our two children we didn’t use these facilities.
Half board - this included breakfast buffet (the usual, sausages, bacon, cold selection & pastries). They have a self serve drink station for both hot & cold drinks.
With half board you can then have either lunch or dinner. Your room card is scanned so they know which one you’ve been to.
The food is very classic of an all inclusive - quite samey, although always hot & replenished frequently. They do have theme nights, but these didn’t seem to be advertised very accurately. They cook meat & fish to order, although the queue for this is often long.
I did enquire about how much it would be to upgrade to all inclusive, it was €38 per adult, per day. This could be done at any time during your stay as long as you had 3 full days remaining.
The restaurant was clean and there were lots of tables to accommodate all family sizes. Although there seemed to be a lot of staff & they were always busy, the tables were often not cleared in between courses, meaning the dirty plates piled up.
Evening entertainment was good, lots of live acts (two most evenings!), and a mini disco for the children. The acts varied in quality, but they were all reasonable.
The man & woman in the entertainment team were really lovely.
The best act we saw was a 70s rock band - The production was really good.
The pool was lovely, a nice size & often had additional activities like water polo, an inflatable slide etc. we never had to search for sun loungers there were always some available with lots of umbrellas for shade.
Antwort des Hotels
Bewertet am: 08.08.2026
Thank you very much for taking the time to share such a detailed review of your family stay.
We are delighted to know that you enjoyed our location, swimming pool, entertainment programme and the cleanliness of the hotel. It is also great to hear that you found the pool area comfortable for families, with activities, shade and sun loungers readily available.
We appreciate your comments regarding the Junior Suite and understand your concerns about the room layout when travelling with young children. We will take your observations into consideration.
Thank you also for your feedback regarding the restaurant service and buffet. Our team continuously works to maintain a good service level, particularly during busy periods, and we value your comments as an opportunity to improve.
We are especially pleased that your family enjoyed the evening entertainment and mini disco. Your kind words about our entertainment team will be passed on to them.
We hope to have the pleasure of welcoming you and your family back to Hotel Alexandre Troya in the future.
Kind regards,
Hotel Troya
Bewertet am: 28.07.2026
Secure fammily friendly hotel.
Antwort des Hotels
Bewertet am: 29.07.2026
Thank you very much for taking the time to share such a detailed review of your 11-day stay.
We are delighted to know that you enjoyed your holiday and that you appreciated our beachfront location, family-friendly atmosphere, entertainment programme, cleanliness and the sense of security provided throughout the hotel. It is especially rewarding to hear that our team, particularly the bar staff, contributed positively to your experience with their friendly and attentive service.
We are also pleased that you enjoyed the flexibility of our half-board option and found our facilities and services to offer excellent value for money.
Thank you for highlighting the convenient transport links and the variety of activities available for both adults and children. We strive to provide a welcoming environment where families can relax and create lasting memories.
It was a pleasure to have you as our guest, and we look forward to welcoming you back to Hotel Alexandre Troya for another enjoyable stay.
Kind regards,
Hotel Troya
Perfekte Lage
Avenida Rafael Puig Lluvina, 2, 38670 Adeje, Spanien|6,04 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
14:00
Check-out bis:
12:00
Gut zu wissen
Kinder sind in diesem Hotel willkommen
2 bis 12 Jahre alt
50 € pro Person pro Nacht
Ab 13 Jahren
80 € pro Person pro Nacht
Maximal 1 Jahre alt
Kostenlos
Haustiere sind nicht erlaubt
Frühstück verfügbar
Frühstückoptionen
Kontinentales Frühstück, Glutenfreies Frühstück, Vegetarisches Frühstück
Frühstückspreis
12 € pro Person
Cash
