Cal Carulla
+ 104
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Schnelle Fakten
Check-in ab: | 16:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind gegen Aufpreis erlaubt |
Zusatzleistungen
WLAN
Parkplatz
Klimaanlage
Pool
Kurort
Nichtraucher
Weitere Infos über Cal Carulla
Cal Carulla
Die Unterkunft Cal Carulla ist 200 m von Església de Santa Magdalena entfernt. Sie verfügt über eine Veranda / Patio sowie eine Gemeinschaftslounge. Kostenloses WLAN ist in der ganzen Unterkunft verfügbar.
Bewertungen von 
Anonymer Gast
Bewertet am: 03.10.2025
Aufenthalt im: Okt. 2025
Super nice place with enthusiastic host. Everything was pert
Familienurlauber
Bewertet am: 04.09.2024
Aufenthalt im: Aug. 2024
Exceptional
Our stay in Cal Carulla was great, we recommend the cottage especially for families.
We loved being able to feed the horses and chickens every morning, enjoy the pool and ping pong. We took our bikes for excursions in the surrounding area, they were easy routes and allowed us to enjoy the forests, fields and impressive windmills.
The house of the Ivy, was comfortable and cozy, with all the necessary amenities. It was a plus that the house had air conditioning and smart TV.
Definitely an ideal place for a relaxing and fun stay.
Thanks for your attention!
We loved being able to feed the horses and chickens every morning, enjoy the pool and ping pong. We took our bikes for excursions in the surrounding area, they were easy routes and allowed us to enjoy the forests, fields and impressive windmills.
The house of the Ivy, was comfortable and cozy, with all the necessary amenities. It was a plus that the house had air conditioning and smart TV.
Definitely an ideal place for a relaxing and fun stay.
Thanks for your attention!
Paar
Bewertet am: 31.07.2024
Aufenthalt im: Juli 2024
Customer service 0/5
I would give 0 stars if I could. Never experienced such bad customer service. The host made a mistake in pricing their accommodation and contacted us almost at midnight to make us cancel. However, we didn't agree to it so they made Booking.com connect with us. Booking.com tried to help us come into an agreement but before they were able to do that, the host had already canceled our reservation with the reason "force majeure", and they (booking) could thus not do anything about it. Not only did we spend a whole day communicating back and forth with host and Booking.com, we had also already asked for a day off work, booked a car, etc.
We can understand that you make a mistake in pricing (which is very unprofessional anyway), but it is not acceptable to cancel without our confirmation misusing the "force majeure" button. I have worked in this field myself and I know for a fact that this is bad customer service: when you as a guest make a reservation and regret after, the guest can only cancel by the terms of agreement, and the same goes the other way around. However, they did not follow what they expect/require the guest to do.
We can understand that you make a mistake in pricing (which is very unprofessional anyway), but it is not acceptable to cancel without our confirmation misusing the "force majeure" button. I have worked in this field myself and I know for a fact that this is bad customer service: when you as a guest make a reservation and regret after, the guest can only cancel by the terms of agreement, and the same goes the other way around. However, they did not follow what they expect/require the guest to do.
Antwort des Hotels
Bewertet am: 01.08.2024
Dear David,
We sincerely apologize for the inconvenience caused. Your reservation at an incorrect rate was due to a synchronization error with our booking engine. We promptly contacted you the same evening to resolve this, offering alternatives including a full refund, a price correction. Unfortunately, the rate was unsustainable and led to the need for cancellation. We strive to communicate promptly and provide fair solutions. We deeply regret any disruption to your plans and hope to welcome you in the future under better circumstances.
Best regards,
We sincerely apologize for the inconvenience caused. Your reservation at an incorrect rate was due to a synchronization error with our booking engine. We promptly contacted you the same evening to resolve this, offering alternatives including a full refund, a price correction. Unfortunately, the rate was unsustainable and led to the need for cancellation. We strive to communicate promptly and provide fair solutions. We deeply regret any disruption to your plans and hope to welcome you in the future under better circumstances.
Best regards,
Paar
Bewertet am: 30.07.2024
Aufenthalt im: Juli 2024
A house that charges 400€ per night is not able to forgive two nights for a mistake by you. Lamentable
A company unable to take its own mistakes. Errors that the customer has to assume, who sees their plans traveled are unilaterally canceled after paying a car rental and asking for holidays.
They should learn from hotels that offer to refund the full amount of a reservation for not being able to fulfill all their services (lack of hot water, for example). In this case, greed broke the sack.
They should learn from hotels that offer to refund the full amount of a reservation for not being able to fulfill all their services (lack of hot water, for example). In this case, greed broke the sack.
Antwort des Hotels
Bewertet am: 01.08.2024
Hola David,
Lamentamos la situación que ha experimentado al momento de intentar hacer una reserva. Permítanos ofrecerle una explicación más detallada.
Por un error informático externo a nuestra empresa, resultó una tarifa incorrecta de 16€/noche para una casa familiar de cuatro plazas en el mes de agosto.
Tan pronto como detectamos el error, nos comunicamos con usted en cuestión de unas pocas horas. Le propusimos varias alternativas para solucionar el inconveniente.
Le ofrecimos la opción de corregir el precio al valor correcto mercado. También la devolución íntegra del importe total de su reserva inmediatamente, con el fin de que pudiese reservar otro alojamiento lo antes posible.
Nuestra intención siempre ha sido proporcionarle un servicio de alta calidad y resolver cualquier problema de la manera más eficiente posible. Agradecemos su comprensión en este asunto y lamentamos cualquier inconveniente que haya sufrido.
Esperamos tener la oportunidad de recibirlo en otra ocasión y poder brindarle una experiencia que cumpla con sus expectativas.
Atentamente,
Laura Carulla
Lamentamos la situación que ha experimentado al momento de intentar hacer una reserva. Permítanos ofrecerle una explicación más detallada.
Por un error informático externo a nuestra empresa, resultó una tarifa incorrecta de 16€/noche para una casa familiar de cuatro plazas en el mes de agosto.
Tan pronto como detectamos el error, nos comunicamos con usted en cuestión de unas pocas horas. Le propusimos varias alternativas para solucionar el inconveniente.
Le ofrecimos la opción de corregir el precio al valor correcto mercado. También la devolución íntegra del importe total de su reserva inmediatamente, con el fin de que pudiese reservar otro alojamiento lo antes posible.
Nuestra intención siempre ha sido proporcionarle un servicio de alta calidad y resolver cualquier problema de la manera más eficiente posible. Agradecemos su comprensión en este asunto y lamentamos cualquier inconveniente que haya sufrido.
Esperamos tener la oportunidad de recibirlo en otra ocasión y poder brindarle una experiencia que cumpla con sus expectativas.
Atentamente,
Laura Carulla
Anonymer Gast
Bewertet am: 17.09.2023
Aufenthalt im: Sept. 2023
Lovely quiet location with a rustic feel. Loved the enthusiasm of the family that own it and the details she gave of Carulla which had been in their family for centuries. Chance to chill by the pool which got sun for 90% of the day. It is 15 mins from any shops so make sure you stock up before as there is no restaurant anywhere nearby. kitchen stocked with everything you need and in the colder months plenty of wood for the fire. Imagine would be very cosy
Sehr gute Lage
Casa Carulla, 08282 Pujalt, Spanien|3,1 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
16:00
Check-out bis:
12:00
Gut zu wissen
Haustiere sind gegen Aufpreis erlaubt
Bitte beachten Sie, dass Hotels in Spanien gemäß dem Königlichen Dekret 933/2021, gültig ab 1. Februar 2025, beim Check-in bestimmte persönliche Informationen anfordern können, darunter unter anderem Ausweis, Adresse, E-Mail-Adresse und Telefonnummer von Gästen ab 14 Jahren sowie einen Nachweis der Beziehung zu Minderjährigen unter 14 Jahren.
Zustellbetten sind je nach Zimmergröße gegen einen Aufpreis verfügbar.
Cal Carulla: FAQs
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