Hotel Sol Boutique
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Schnelle Fakten
Check-in ab: | 15:00 |
|---|---|
Check-out bis: | 12:00 |
Haustiere | Haustiere sind nicht erlaubt |
Zusatzleistungen
WLAN
Parkplatz
Klimaanlage
24-Stunden-Rezeption
Nichtraucher
Aufzug
Weitere Infos über Hotel Sol Boutique
Hotel Sol Boutique
Die Unterkunft Hotel Sol Boutique mit 4 Sternen, die in Santander, 1,8 km von Strand Playa Los Peligros entfernt gelegen ist, bietet Übernachtungsmöglichkeiten in Santander und hat einen Garten, eine Terrasse und eine Bar.
Bewertungen von 
Paar
FR
Bewertet am: 18.03.2025
Aufenthalt im: März 2025
Comfortable room
Located a few minutes walk from the center, the hotel is well placed to visit Santander and spend a pleasant night.
Welcome, interior very nicely renovated. Modern room, very comfortable bedding, modern and spacious bathroom, nice terrace.
Decent breakfast.
Public underground parking 5 minutes walk.
Rate at 3pm the day by taking the ticket to the hotel.
Nice address.
Welcome, interior very nicely renovated. Modern room, very comfortable bedding, modern and spacious bathroom, nice terrace.
Decent breakfast.
Public underground parking 5 minutes walk.
Rate at 3pm the day by taking the ticket to the hotel.
Nice address.
Gruppenreisender
Bewertet am: 01.07.2025
The fact they advertise they have in room air conditioning is total fraud. Don’t go to this hotel in the summer. There is supposed an air conditioning vent but the wind coming out is hot and stuffy. We report it to the staff and they appear to be aware of the situation and gave us a fan immediately but didn’t help much. We are here end of June and you can imagine the heat. If i knew this is the case i would never book it as having air conditioning in spain in June is my only request for the trip
Gruppenreisender
Bewertet am: 19.10.2025
Aufenthalt im: Sept. 2025
A Complete Absence of Hospitality - Hostile Staff and Ruined Celebrations
Stay: 16-18 September 2025
I'm compelled to share my deeply disappointing experience at this establishment.
Having travelled extensively, I rarely encounter such a complete absence of basic hospitality standards.
During our two-night stay, we paid €672 for three guests, expecting at minimum a professional and courteous environment. Instead, we were met with indifference bordering on hostility from the reception staff.
The most shocking incident occurred during breakfast when we had arranged in advance to celebrate a birthday. I had coordinated this with the staff beforehand via messages, making a simple request for a candle on a muffin. What should have been a pleasant moment turned into a deliberately uncomfortable situation. A young staff member approached our table and, in what felt like a demonstration of her clear animosity toward us, lit the candle right in front of our table rather than preparing it beforehand. She then placed it on the table in complete silence without uttering a single word—no "congratulations," no "happy birthday," nothing—and immediately walked away. Her entire demeanour suggested she was doing us some kind of favour we didn't deserve. The hostility was palpable and intentional. If hotel staff find guests so unpleasant that they cannot perform basic courtesies without displaying open contempt, perhaps they should consider a different line of work. This was not merely poor service; it was deliberate rudeness that turned what should have been a celebratory moment into an awkward and unpleasant experience for everyone at our table.
Simple requests throughout our stay were treated as burdens rather than normal guest services. When we asked for basic amenities such as an iron, we were informed the hotel doesn't stock them—surprising for an establishment at this price point. The staff's demeanour was consistently unwelcoming, with communication delivered in a manner more appropriate for settling disputes than assisting paying guests. They speak to guests as if addressing family members during a domestic argument—lacking any semblance of professional courtesy.
What struck me most was the complete lack of service recovery. When issues arose, there was no acknowledgment, no apology, and no attempt to improve the situation. The staff seemed either untrained in hospitality fundamentals or simply uninterested in guest satisfaction.
For the price paid, one expects not luxury necessarily, but basic professionalism and courtesy. This establishment failed to deliver even that minimum standard. The physical facilities may be adequate, but hospitality is fundamentally about people and their attitude toward guests. This hotel demonstrated a profound misunderstanding of what guest service means—displaying brutality where there should be warmth, and indifference where there should be care.
I cannot recommend this hotel and would strongly advise travellers to consider alternatives where their custom is valued and where staff understand that their role is to enhance, not ruin, guests' experiences. This establishment clearly does not understand what hospitality means.
Spanish version
Stay: 16-18 September 2025
I am forced to share my deep disappointment with this establishment. Having travelled extensively, I rarely find such a complete absence of basic hospitality standards.
During our two night stay, we pay €672 for three guests, expecting at least a professional and courteous Mood. Instead, we are met with indifference bordering on hostility on the part of the reception staff.
The most shocking incident occurred over breakfast when we had previously coordinated a birthday celebration. He had arranged this with the staff beforehand by messages, making a simple request for a candle on a cupcake. What should have been a pleasant moment turned into a deliberately awkward situation. A young employee approached our table and, in what seemed a demonstration of her clear animosity toward us, lit the candle right in front of our table instead of preparing it in advance. He then placed her on the table in complete silence without uttering a word—no "congratulations," no "happy birthday," nothing—and immediately left. His whole attitude suggested he was doing us some kind of favor we didn't deserve. The hostility was palpable and intentional. If the hotel staff finds the guests so unpleasant that they cannot perform basic pleasantries without showing open contempt, perhaps they should consider another line of work. This was not simply a Bad Service; it was a deliberate rudeness that turned what should have been a celebratory moment into an uncomfortable and unpleasant experience for everyone at our table.
Simple requests during our stay were treated as burdens rather than normal services. When we requested basic amenities like an iron, we were informed that the hotel does not have them—surprising for an establishment of this price level. Staff behavior was consistently unwelcoming, with communication more appropriate for resolving disputes than assisting paying guests. They talk to guests as if they were addressing relatives during a domestic argument—lacking any semblance of professional courtesy.
What struck me most was the complete lack of Service Recovery. When problems arose, there was no acknowledgement, no apology, no attempt to improve the situation. The staff seemed to be untrained in hospitality fundamentals or simply uninterested in guest satisfaction.
For the price paid, one expects not necessarily luxury, but basic professionalism and courtesy. This establishment failed to meet even this minimum standard. Physical facilities may be adequate, but hospitality is primarily about people and their attitude towards guests. This hotel demonstrated a profound misunderstanding of what Guest Service means—showing brutality where there should be warmth, and indifference where there should be attention.
I cannot recommend this hotel and would strongly advise travelers to consider alternatives where their clientele is valued and where staff understand that their role is to enhance, not ruin, guest experiences. This establishment clearly does not understand what hospitality means.
I'm compelled to share my deeply disappointing experience at this establishment.
Having travelled extensively, I rarely encounter such a complete absence of basic hospitality standards.
During our two-night stay, we paid €672 for three guests, expecting at minimum a professional and courteous environment. Instead, we were met with indifference bordering on hostility from the reception staff.
The most shocking incident occurred during breakfast when we had arranged in advance to celebrate a birthday. I had coordinated this with the staff beforehand via messages, making a simple request for a candle on a muffin. What should have been a pleasant moment turned into a deliberately uncomfortable situation. A young staff member approached our table and, in what felt like a demonstration of her clear animosity toward us, lit the candle right in front of our table rather than preparing it beforehand. She then placed it on the table in complete silence without uttering a single word—no "congratulations," no "happy birthday," nothing—and immediately walked away. Her entire demeanour suggested she was doing us some kind of favour we didn't deserve. The hostility was palpable and intentional. If hotel staff find guests so unpleasant that they cannot perform basic courtesies without displaying open contempt, perhaps they should consider a different line of work. This was not merely poor service; it was deliberate rudeness that turned what should have been a celebratory moment into an awkward and unpleasant experience for everyone at our table.
Simple requests throughout our stay were treated as burdens rather than normal guest services. When we asked for basic amenities such as an iron, we were informed the hotel doesn't stock them—surprising for an establishment at this price point. The staff's demeanour was consistently unwelcoming, with communication delivered in a manner more appropriate for settling disputes than assisting paying guests. They speak to guests as if addressing family members during a domestic argument—lacking any semblance of professional courtesy.
What struck me most was the complete lack of service recovery. When issues arose, there was no acknowledgment, no apology, and no attempt to improve the situation. The staff seemed either untrained in hospitality fundamentals or simply uninterested in guest satisfaction.
For the price paid, one expects not luxury necessarily, but basic professionalism and courtesy. This establishment failed to deliver even that minimum standard. The physical facilities may be adequate, but hospitality is fundamentally about people and their attitude toward guests. This hotel demonstrated a profound misunderstanding of what guest service means—displaying brutality where there should be warmth, and indifference where there should be care.
I cannot recommend this hotel and would strongly advise travellers to consider alternatives where their custom is valued and where staff understand that their role is to enhance, not ruin, guests' experiences. This establishment clearly does not understand what hospitality means.
Spanish version
Stay: 16-18 September 2025
I am forced to share my deep disappointment with this establishment. Having travelled extensively, I rarely find such a complete absence of basic hospitality standards.
During our two night stay, we pay €672 for three guests, expecting at least a professional and courteous Mood. Instead, we are met with indifference bordering on hostility on the part of the reception staff.
The most shocking incident occurred over breakfast when we had previously coordinated a birthday celebration. He had arranged this with the staff beforehand by messages, making a simple request for a candle on a cupcake. What should have been a pleasant moment turned into a deliberately awkward situation. A young employee approached our table and, in what seemed a demonstration of her clear animosity toward us, lit the candle right in front of our table instead of preparing it in advance. He then placed her on the table in complete silence without uttering a word—no "congratulations," no "happy birthday," nothing—and immediately left. His whole attitude suggested he was doing us some kind of favor we didn't deserve. The hostility was palpable and intentional. If the hotel staff finds the guests so unpleasant that they cannot perform basic pleasantries without showing open contempt, perhaps they should consider another line of work. This was not simply a Bad Service; it was a deliberate rudeness that turned what should have been a celebratory moment into an uncomfortable and unpleasant experience for everyone at our table.
Simple requests during our stay were treated as burdens rather than normal services. When we requested basic amenities like an iron, we were informed that the hotel does not have them—surprising for an establishment of this price level. Staff behavior was consistently unwelcoming, with communication more appropriate for resolving disputes than assisting paying guests. They talk to guests as if they were addressing relatives during a domestic argument—lacking any semblance of professional courtesy.
What struck me most was the complete lack of Service Recovery. When problems arose, there was no acknowledgement, no apology, no attempt to improve the situation. The staff seemed to be untrained in hospitality fundamentals or simply uninterested in guest satisfaction.
For the price paid, one expects not necessarily luxury, but basic professionalism and courtesy. This establishment failed to meet even this minimum standard. Physical facilities may be adequate, but hospitality is primarily about people and their attitude towards guests. This hotel demonstrated a profound misunderstanding of what Guest Service means—showing brutality where there should be warmth, and indifference where there should be attention.
I cannot recommend this hotel and would strongly advise travelers to consider alternatives where their clientele is valued and where staff understand that their role is to enhance, not ruin, guest experiences. This establishment clearly does not understand what hospitality means.
Paar
Bewertet am: 17.10.2025
Aufenthalt im: Okt. 2025
Beautiful Boutique Hotel
Sol Boutique is an amazing hotel in a perfect location. The individual rooms are spacious and very comfortable. Loved the roomy showers and the décor is beautiful. The staff are all very friendly. The hotel is in a perfect location for restaurants and sight seeing.
The hotel is up a hill from the sea front, but if you go up the main street, it has a 'people mover' making the journey back to the hotel an easy walk.
The hotel is up a hill from the sea front, but if you go up the main street, it has a 'people mover' making the journey back to the hotel an easy walk.
Gruppenreisender
Bewertet am: 24.09.2025
Aufenthalt im: Sept. 2025
Dismal Service and Brutality / Horrific Service and Brutality
Unfortunately, the Service was really dismal. We were three people, we paid 672 euros for two nights, and the result was horrible faces (almost like zombies, at the reception) when you asked them for something (an iron, in fact they don’t even have one in the whole hotel, or a candle in a cupcake to celebrate the birthday at breakfast; they brought one, but they should have seen the face of the employee who did it, a very young woman. He did it quietly, looking like a horror scene, lit the candle, turned around and returned to his tasks without saying a word or even smiling. A disturbing situation!). They talk to guests as if they were their relatives. Lack of education, arguments, not even the possibility of an apology. Brutality and zero hospitality!
Unfortunately, the service was really horrific. We were three people, we paid 672 euros for two nights, and the result was ugly faces (almost like zombies, at the reception) when you asked something (for instance an iron, in fact they don’t even have one in the entire hotel, or a candle on a muffin to celebrate birthday at breakfast, they brought one but you should see the face of the employee who did, a very young woman, she did it silently with a scary face, she lighted the candle and turned around back to her duties without saying a word or even smiling slightly. She created a disturbing situation!). They talk to guests as they do to their relatives at home, lack of manners, arguments, not even a possibility of saying sorry. Brutality and no hospitality al all!
Unfortunately, the service was really horrific. We were three people, we paid 672 euros for two nights, and the result was ugly faces (almost like zombies, at the reception) when you asked something (for instance an iron, in fact they don’t even have one in the entire hotel, or a candle on a muffin to celebrate birthday at breakfast, they brought one but you should see the face of the employee who did, a very young woman, she did it silently with a scary face, she lighted the candle and turned around back to her duties without saying a word or even smiling slightly. She created a disturbing situation!). They talk to guests as they do to their relatives at home, lack of manners, arguments, not even a possibility of saying sorry. Brutality and no hospitality al all!
Perfekte Lage
C. del Sol, 31, 39003 Santander, Spanien|0,82 km vom Stadtzentrum entfernt
Check-in und Check-out
Check-in ab:
15:00
Check-out bis:
12:00
Gut zu wissen
Haustiere sind nicht erlaubt
Bitte beachten Sie, dass Hotels in Spanien gemäß dem Königlichen Dekret 933/2021, gültig ab 1. Februar 2025, beim Check-in bestimmte persönliche Informationen anfordern können, darunter unter anderem Ausweis, Adresse, E-Mail-Adresse und Telefonnummer von Gästen ab 14 Jahren sowie einen Nachweis der Beziehung zu Minderjährigen unter 14 Jahren.
Bitte kontaktiere das Hotel, um weitere Informationen zu Zustellbetten zu erhalten.
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